A user can not register directly on the website/ web application. The user registration is as per the occupation data updated by concerned DMRC Staff. The DMRC staff controls the access levels of each and every user.

In case a user needs access, he/she should get in touch with DMRC Staff along with his/her occupation details and contract information.

Cancellation and Refund Policy

This website is not an e-commerce site and does not sell services and products. The website is for the usage of the occupants and tenant in Delhi Metro Rail Corporation.

The occupants and tenants are raised electricity invoices as per the DMRC processes. These invoices may be paid off-line or online as per the policies and procedures. These invoices are not subject to cancellation or refunds in general.

Any changes to these invoices can only be made by DMRC. Any excess payment refunds would not be processed through this site.

Electrical Department

Metro Bhawan

13, Barakhamba Lane, Fire Brigade Lane, Barakhamba, New Delhi, Delhi 110001

Privacy Policy

Collection of Information

We do not collect any information about the users.

The user may be provided a facility to provide, update or modify the information online such as their name, email, contact no etc. on the website through his/her registered login details. 

Usage of Information

The information about the users is used for the following purposes:

(i)                  To process access to website / web application features

(ii)                To provide you services such as but not limited to communication, messages, invoices, payments or other information.

(iii)               To personalize your website use

(iv)              To improve the website

(v)                To improve our customer service

Privacy of Information

Your information, whether public or private, will not be shared, sold, exchanged, transferred, or given to any other person or company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

Information Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Usage of Website Cookies

We use cookies (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Your Consent

By using this site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.